Legally and morally, is this OK?

Toma RNK · 06-03-2010, 02:02 PM

http://www.engadget.com/2010/06/02/a...lt-in-a-cease/

kentaru · 06-03-2010, 02:08 PM

wow 2 emails

in my opinion i dont think its k

but if hes being harrased or spammed then yes i would do the same

Danielle · 06-03-2010, 02:09 PM

Do you mean is it okay for a CEO not wishing to be badgered by emails?

Toma RNK · 06-03-2010, 02:09 PM

Quote:

Originally Posted by kentaru

wow 2 emails

in my opinion i dont think its k

but if hes being harrased or spammed then yes i would do the same

The owner of a company, who has a publicly available company email address, can send C&D letters to his companies comsumers?

Legally perhaps, what about morally.

Toma RNK · 06-03-2010, 02:10 PM

Quote:

Originally Posted by Danielle

Do you mean is it okay for a CEO not wishing to be badgered by emails?

It's his work email address, not his private email address. I consider there to be a difference.

kentaru · 06-03-2010, 02:14 PM

Quote:

Originally Posted by Toma RNK

The owner of a company, who has a publicly available company email address, can send C&D letters to his companies comsumers?

Legally perhaps, what about morally.

well look at it this way

if a person using AT&T dosen't like something about his phone so he emails the CEO about it being an ass while doing it then he should be asked to stop but if he continues then yes, because the person should have just chosen another service provider.

EDIT:I dont think morally but legally yes

Hockey Otaku · 06-03-2010, 02:15 PM

I don't entirely get what happened.
Why did he email the CEO? It seems like someone lower on the food chain could have been helpful. But like I said, I don't totally get it and I don't even know what Giorgio was requesting.

I don't think that the way Stephenson reacted was ok. The "AT&T Executive Response Team", aka Stephenson's Goons, gave Giorgio the screw off message after he said that he was switching companies. Which means that anytime someone expresses dissatisfaction and threatens to switch companies...it's AT&T's policy to tell the dissatisfied customer to go away. So not only are they rude, they're screwing themselves. Fail.

Wooster · 06-03-2010, 02:17 PM

Logically this makes prefect sense. Companies have emails set up for contacting them. Whether it's a business email or home email doesn't really matter. If customers were to send massive amounts of messages to his email address, it would become useless.

Now the publicity for this isn't good. A better way to solve this is the CEO email address that the customer can contact. It may not actually be read by the CEO, but it could be from time to time.

Hockey Otaku · 06-03-2010, 02:22 PM

Quote:

Originally Posted by Wooster

Now the publicity for this isn't good. A better way to solve this is the CEO email address that the customer can contact. It may not actually be read by the CEO, but it could be from time to time.

If he actually responded, it would be ok.

But it's like the time I emailed a bunch of Senators, if customers get automatic responses, they will just be annoyed and really, the whole system is pointless. If the CEO has someone beneath him or her respond, that just looks bad. And if that's an automatic response too...let's just say that the Senator better be getting a job in whatever spare time he or she has while not answering emails, because they don't have my vote ever again.

Wooster · 06-03-2010, 02:30 PM

Quote:

Originally Posted by Hockey Otaku

If he actually responded, it would be ok.

But it's like the time I emailed a bunch of Senators, if customers get automatic responses, they will just be annoyed and really, the whole system is pointless. If the CEO has someone beneath him or her respond, that just looks bad. And if that's an automatic response too...let's just say that the Senator better be getting a job in whatever spare time he or she has while not answering emails, because they don't have my vote ever again.

You email senators, Hockey? Well, that's pretty cool for someone your age.

However, I think there is a difference between a Senator and a CEO. Senator is elected to represent his/her constituency. Not responding is somewhat bad form. However, the reality is that a staffer will read it and the response will be reported to the Senator. There are just too many emails. If actually want a real response, I'd suggest a phone call or a real letter.

Now a CEO is chosen by the board to run the company. He/She really doesn't have any responsibility to the customers. Now perhaps the share holders for a publicly traded company should be able to contact him/her. So I think a response of any kind may at least look better. Although, a staffer would be better than an automatic response. Having the actual CEO respond from time to time would be good too.

Hockey Otaku · 06-03-2010, 02:41 PM

Quote:

Originally Posted by Wooster

You email senators, Hockey? Well, that's pretty cool for someone your age.

However, I think there is a difference between a Senator and a CEO. Senator is elected to represent his/her constituency. Not responding is somewhat bad form. However, the reality is that a staffer will read it and the response will be reported to the Senator. There are just too many emails. If actually want a real response, I'd suggest a phone call or a real letter.

Now a CEO is chosen by the board to run the company. He/She really doesn't have any responsibility to the customers. Now perhaps the share holders for a publicly traded company should be able to contact him/her. So I think a response of any kind may at least look better. Although, a staffer would be better than an automatic response. Having the actual CEO respond from time to time would be good too.

Well, I had to save my libraries. xD

A couple of them gave me real responses, which impressed me.
Most of them had form responses.
It also may be that they saw my age, and thought "Nope, not a voter. Ignore!" xD

This is true...and I wonder how many emails a CEO actually gets each day. The CEO still gets paid and doesn't have to worry about being re-elected. AT&T is a large company. Losing a customer here and a customer there won't really hurt. Besides that, they have to know that all the people who threaten to switch don't actually switch.

Wooster · 06-03-2010, 02:52 PM

Quote:

Originally Posted by Hockey Otaku

Well, I had to save my libraries. xD

A couple of them gave me real responses, which impressed me.
Most of them had form responses.
It also may be that they saw my age, and thought "Nope, not a voter. Ignore!" xD

This is true...and I wonder how many emails a CEO actually gets each day. The CEO still gets paid and doesn't have to worry about being re-elected. AT&T is a large company. Losing a customer here and a customer there won't really hurt. Besides that, they have to know that all the people who threaten to switch don't actually switch.

I see.

Well yes. A CEO's job really isn't customer interaction. A CEO does have to keep the board happy, which in term need to be voted in by the shareholders. So he/she is "elected" in an indirect manner. Of course, none of this involves the customer. However, you wouldn't want your CEO peeving off your customers.

Danielle · 06-03-2010, 03:09 PM

I think he has every right to ignore who ever.

Toma RNK · 06-03-2010, 03:11 PM

I was obviously not clear in what I meant, not in explaining the relevant details. Consider this thread a failure and disregard.

Edit: For the record the followup article http://www.engadget.com/2010/06/03/a...he-ceo-this-i/

jediknightwing · 06-03-2010, 05:04 PM

The guy is a CEO, when have morals ever been a factor?

lolohwd · 06-03-2010, 05:08 PM

its overkill
legal action??? thats like using shinra tensei against moegi
its simple you do what they did but dont start talking about legal action
do what the forums do and just give an infraction first.

zebrakiller · 06-03-2010, 06:01 PM

so thats the kind of service those billions of kickback dollars are getting us? smh

06-03-2010, 02:02 PM	#1
Toma RNK Village Counsel Sage The Dandy Man Join Date: Apr 2009 Location: Massachusetts Posts: 12,979 Rep Power: 19 Member's Picture Albums Awards Showcase Total Awards: 1 Total Points: 4	Legally and morally, is this OK? http://www.engadget.com/2010/06/02/a...lt-in-a-cease/ __________________ To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. May 18th 2009: PM Hell... never forget. Best post ever! To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. Always remember To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. . Any sufficiently advanced stupidity is indistinguishable from evil.

06-03-2010, 02:08 PM	#2
kentaru Banned Join Date: Jul 2009 Location: pie land Posts: 4,909 Rep Power: 0	Re: Legally and morally, is this OK? wow 2 emails in my opinion i dont think its k but if hes being harrased or spammed then yes i would do the same

06-03-2010, 02:09 PM	#3
Danielle Special Jonin Candidate Join Date: May 2010 Location: Cali Posts: 14,700 Rep Power: 11	Re: Legally and morally, is this OK? Do you mean is it okay for a CEO not wishing to be badgered by emails? __________________

06-03-2010, 02:17 PM	#8
Wooster Special Jonin Candidate Join Date: Jan 2010 Posts: 36,972 Rep Power: 32	Re: Legally and morally, is this OK? Logically this makes prefect sense. Companies have emails set up for contacting them. Whether it's a business email or home email doesn't really matter. If customers were to send massive amounts of messages to his email address, it would become useless. Now the publicity for this isn't good. A better way to solve this is the CEO email address that the customer can contact. It may not actually be read by the CEO, but it could be from time to time. __________________ To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

06-03-2010, 03:09 PM	#13
Danielle Special Jonin Candidate Join Date: May 2010 Location: Cali Posts: 14,700 Rep Power: 11	Re: Legally and morally, is this OK? I think he has every right to ignore who ever. __________________

06-03-2010, 03:11 PM	#14
Toma RNK Village Counsel Sage The Dandy Man Join Date: Apr 2009 Location: Massachusetts Posts: 12,979 Rep Power: 19 Member's Picture Albums Awards Showcase Total Awards: 1 Total Points: 4	Re: Legally and morally, is this OK? I was obviously not clear in what I meant, not in explaining the relevant details. Consider this thread a failure and disregard. Edit: For the record the followup article http://www.engadget.com/2010/06/03/a...he-ceo-this-i/ __________________ To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. May 18th 2009: PM Hell... never forget. Best post ever! To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. Always remember To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. . Any sufficiently advanced stupidity is indistinguishable from evil. Last edited by Toma RNK; 06-03-2010 at 03:13 PM.

06-03-2010, 05:04 PM	#15
jediknightwing Freshmen Academy Student Join Date: Jun 2010 Posts: 5 Rep Power: 0	Re: Legally and morally, is this OK? The guy is a CEO, when have morals ever been a factor?

06-03-2010, 05:08 PM	#16
lolohwd Special Jonin Candidate Join Date: Apr 2009 Posts: 8,207 Rep Power: 12	Re: Legally and morally, is this OK? its overkill legal action??? thats like using shinra tensei against moegi its simple you do what they did but dont start talking about legal action do what the forums do and just give an infraction first.

06-03-2010, 06:01 PM	#17
zebrakiller Special Jonin Candidate Join Date: Sep 2009 Location: Where lightning strikes twice. Posts: 2,754 Rep Power: 8	Re: Legally and morally, is this OK? so thats the kind of service those billions of kickback dollars are getting us? smh __________________ ☺ To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

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