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-   -   Issues: Problems purchasing from VIZMANGA (http://forum.naruto.viz.com/showthread.php?t=117893)

Mirlock06 08-05-2012 08:52 PM

Problems purchasing from VIZMANGA
 
Hello everyone, I am a new customer here at VIZ and would first off like to apologize if this isn't the proper forum to post this in but it was the closest thing I could find.

My Problem:

I purchased Naruto Vol. 1 from vizmanga. My payment went through amazon for the purchase, I got a confirmation email with a transaction# saying success! However I did not receive the manga that I purchased.

So I'm trying to find a solution, thanks a lot in advance!

Mirlock

SRhyse 08-05-2012 09:41 PM

Re: Problems purchasing from VIZMANGA
 
Hi there, and welcome to the site!

For clarification's sake, when you say vizmanga, are you referring to http://www.vizmanga.com/? Or are you talking about a seller on Amazon.com with the name 'vizmanga'?

Ashen 08-05-2012 09:49 PM

Re: Problems purchasing from VIZMANGA
 
A few questions:

First, how long ago did you place the order?

Second, aside from the transaction/order confirmation e-mail, Amazon usually sends out an e-mail notifying you that your purchase has been shipped as well. Have you gotten an E-mail about how your order has shipped?

Third, what shipping speed option did you choose? Usually the cheapest shipping speed is 5 day shipping.

Mirlock06 08-06-2012 12:34 AM

Re: Problems purchasing from VIZMANGA
 
Yes @SRhyse i was referring to vizmanga the official site that i purchased from, amazon was only my payment option. I cannot post links yet =\

@Ashen Yesterday, and there was no shipping as I believe it was a digital copy?
My receipt email from the transaction doesn't anything about it being shipped, and I wasn't charged any shipping, only the price of the book. However in the "My Manga" section is says;
"This is where you will find all of the manga volumes you've purchased!
...But it doesn't look like you've purchased any yet..."

Mirlock06 08-06-2012 01:12 PM

Re: Problems purchasing from VIZMANGA
 
Bump!

Kakashi Hatake_Yamato 08-06-2012 01:36 PM

Re: Problems purchasing from VIZMANGA
 
Maybe you have to download it? I know for sure that you have to download the Weekly Shonen Jump Alpha after purching/subscribing.

SRhyse 08-06-2012 04:42 PM

Re: Problems purchasing from VIZMANGA
 
Sorry for the inconvenience!

First, find the email from Amazon saying that your transaction went through. Then, forward it to customerservice@viz.com. Make the title -

Quote:

Viz Manga Purchase Issue - I Can't Find my Manga!
I think there's a chance that the transaction didn't really go through, but emailing the transaction records to the listed email with the above mentioned title will set it all straight.

Sorry for any inconvenience!

Mirlock06 08-07-2012 07:44 PM

Re: Problems purchasing from VIZMANGA
 
@ SRhyse ok thank you very much, I have forwarded my email from Amazon to the specified email address with the title you listed.

Thanks a lot for everyone's help :)


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